CUSTOMER-RELATED ISSUE RESOLUTION PROCESS

Conflicts may arise between parties in BMC’s training business, leading to customer dissatisfaction or complaints. Such issues may result from factors beyond BMC’s control, including delayed shipment of training materials, trainer/instructor unavailability, or misinterpretation of training terms by participants.


BMC is committed to resolving such matters amicably, ensuring customer satisfaction at all times.


BMC strongly believes that happy and satisfied customers become ambassadors for the company in a highly competitive market, contributing to future business growth.


The following procedure will guide the resolution of customer-related issues:

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1. Listening to Concerns

BMC will carefully listen to customer complaints or grievances to ensure they are candidly addressed and effectively managed.

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2. Acknowledging Complaints

Every complaint will be treated as legitimate and genuine, with efforts made to resolve it as early as possible.

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3. Appreciation for Feedback

Customers will be thanked for bringing issues to BMC’s attention.

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4. Offering Sincere Apologies

Customers will receive a sincere apology for any dissatisfaction caused, with an honest intent to redress grievances.

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5. Amicable Resolution

Problems will be resolved by reaching a fair, consensus-based solution that results in a win-win outcome.

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6. Follow-Up Actions

BMC will ensure customers receive any agreed-upon compensation or remedial action as part of the resolution process.

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7. Learning from Experience

Lessons learned from conflict management will be documented to prevent recurrence.

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8. Commitment to Excellence

BMC’s ongoing goal is to deliver superior customer experiences in all training programs.

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9. Reporting Mechanism

Any dissatisfied participant may report concerns to BMC through the “Contact Us Today” form available on the company website.